FAQ

How secure is CobraMotoParts.com?

We go to great lengths to keep your information private and safe. All credit card transactions occur in a secure area, to protect you from any loss, misuse or alteration of information collected. You can buy on-line with complete confidence.

Your transactions are secure
When you have finished shopping and begin the checkout process, you will move into the secure area of our site. You will then remain in the secure zone for the entire checkout process.

 

How many parts do you offer?
Cobra Moto Parts offers over 2,000 parts ready to ship today! We try to offer every Cobra part number needed for all dirt bikes from 2007 and up, to make your shopping experience easy, fast and less expensive. We take pride in offering you more choices, lower prices and fast shipping.

 

My vehicle model does not show in your drop-down?
It could be that your vehicle description is listed differently, or there is no part or accessory in that category for your specific machine. Try to search using our Make, Model, Year at top of home page. Also feel free to contact our Technical Support department at the following phone numbers:

  • Dirt Bikes: 877-632-1313

 

Can I place an order without using a credit card?
Yes, we have several payment options for your convenience.

  • You can place your order using PayPal
  • You can place your order through the mail using a cashiers check or money order.

 

I need my order quickly. What are my options?
We have many options for you to receive your package quickly. All shipping options to your particular location may not be shown on the Shipping Methods page of our checkout. Costs of shipping options and the number of days for delivery will need to be verified by our staff. You may also call a customer service representative at 1-877-632-1313.

 

I cannot find the item or part number I am looking for?
If you are unable to locate a particular item or part number by using our variety of search engines, please contact our knowledgeable sales staff at 1-877-632-1313.

 

Can I pick up my order at your location?
We do not allow customer pickup, sorry for the inconvenience.

 

My item showed in stock on the online catalog, but now it is out of stock?
Inventory on our website product pages is updated weekly. After you checkout we will verify the inventory on your order. If an item is currently out of stock, you will be alerted at that time.

 

How soon will my return be processed?

  • All returned packages are opened the same day they are received.
  • Standard refund or exchange requests are processed the same day as well.
  • If you request an exchange the order should be processed and on its way back to you the next day.
  • If you request a refund, a refund will be issued to the original payment method the next business day.

In some instances it may be necessary to contact you regarding your return, please provide a contact number or email address.

 

What if my package is damaged or merchandise missing?
Cobra Moto Parts takes every effort to ensure your package arrives in satisfactory condition. If your package is damaged please call our Customer Service Department immediately 1-877-632-1313. Do not discard the shipping carton until you have spoken with a representative.